Terms & Conditions

General conditions of sale and required information

These terms and conditions outline the rules and regulations for the use of HELG Automotive GmbH's Website, located at www.dtm-tuning.com

Potsdamer str.92

10785 Berlin

Tel: +4930  629 38 964
Fax: +49 302610 18 17
USt-Nr: DE299417884
E-mail: info(at)dtm-tuning.com

1 General
The following terms and conditions and information is written in English language. They are also sent to the customer once payment is received. Our address for service may be taken in particular of the bill and imprint, as well as these Terms.
Terms and conditions of the Purchaser shall apply only insofar as we have expressly agreed to them. The statutory provisions apply, unless otherwise agreed.
Except as provided in these rules and conditions for consumers and business are included, the following applies:
A consumer is any natural person who enters into a legal transaction for a purpose which can be attributed neither commercial nor their independent vocational activity. Entrepreneur is any natural or legal person or unincorporated society in concluding a legal transaction in the exercise of their independent professional or commercial activity.

2 Conclusion of contract
Formation of the contract

The contract on www.dtm-tuning.com consists in the following way:


In legal terms, provide the products shown www.dtm-tuning.com is prompting the customer to submit a binding offer to the www.dtm-tuning.com. The customer is accordingly by submitting his order via web. He then receives, within 24 hours, a message by email from www.dtm-tuning.com, confirmation (Proforma Invoice). The message also contains a summary of the content of the contract, the Terms and Conditions of and, if payment is agreed, payment instructions. Payment confirmation - indicates the conclusion of the contract. In case of rejection, contract become not valid.
In technical terms, a contract is concluded as follows:
First step:
The customer clicks on the pages of Item Description "ORDER" button. There the price without shipping costs will be displayed. Here he may choose (button) if he "continue shopping", or go to "Checkout" and further process the order. He can change the number of goods to be ordered or single or remove all items and then "Update" button. Then the changed conditions are displayed.

Next, customers can already choose which country (the list is exhaustive) and which payment is desired.
Second step:
Here, the customer decides whether he wants to register and set up a personal account, or whether he would like to order without any registration. With the personal customer contact information for future orders in the account are stored, without registering the data will be used only for the respective order. Then you should enter your address details. Here you will also explain whether you agree with our Terms and Privacy Policy or the storage of the data.
Third step:
Acceptance of order. While we hope to be able to deliver all products ordered, we reserve the right at our discretion and without the need to explain reasons for not accepting orders. If we cancel your order, we will inform you as soon as possible.

Your order will be accepted when you have paid for the order. After placing your order, you have established binding contact with HELG Automotive GmbH and accept all Terms and Conditions. Until the moment of payment for the product (s), there will be no contract between us.

After purchase

We can agree on additional conditions and details regarding the order by e-mail.

3 Right of withdrawal
(A consumer is any natural person who enters into a transaction for purposes which can be attributed mainly neither commercial nor their independent vocational activity.) 
You have the right to cancel within fourteen days without giving any reason this contract. The revocation period is fourteen days from the date on which you or a third party named by you, other than the carrier, the goods have taken physical possession of. 
To exercise your right of cancellation, you must contact us (HELG AUTOMOTIVE GmbH, Potsdamer str.92, 10785 Berlin,

Tel: +49 302 636 79 35 info(at)dtm-tuning.com) by means of a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract, inform.

You may use the attached model withdrawal form which is however not mandatory. You can fill out and submit the model withdrawal form or another clear statement on our website (see example in bottom this text). Make use of this opportunity, so we will provide immediately (by e-mail) a confirmation of the receipt of such a withdrawal. 
In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline (14 days). 

Effects of withdrawal

If you withdraw from this contract, we have to repay all the payments that we have received from you, excluding delivery costs (incurred in preparation for shipment of your order).

For repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will not be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier. Refund may take from 15 to 30 working days.

Exceptions of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts, unless the parties have otherwise agreed:

– Customer specifications, tailored to personal needs. Contracts for the supply of goods which are prefabricated and for their production of an individual choice or decision by you (the consumer) is important or which are clearly tailored to your personal needs;

– Inseparable mixing

Contracts for the supply of goods when they were mixed after delivery due to their nature inseparably with other goods;

– Media, unsealing

Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

The European Commission provides a platform for online dispute resolution (OS) ready. You can find the platform:

Withdrawal Form

(If you want to withdraw the contract, please fill out this form and send it back to info(@)dtm-tuning.com.)

– To


Potsdamer str.92,

10785 Berlin

Tel: +49 302636 79 35

e-mail: info(@)dtm-tuning.com

Hereby I / we (***) give notice that I / we (***) withdraw from my / our (***) concluded contract for the purchase of the following products (***) / provision of the following services (***)

– Ordered on (*) / received on (*)

– Name of consumer

– Address of the consumer

– Signature of consumer (only in case of message on paper)

– Date


4 Prices
The prices include VAT 19%.

Pricing errors

If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

5 Retention of title
We reserve title to the goods until full payment of the purchase price.

6 Delivery time, shipping costs, delivery area, delivery risk

If the buyer and he buys the goods for the force exerted by his commercial or independent professional activity exercised, the shipping risk passes to the buyer as soon as we deliver the goods to the carrier. In all other cases, we will bear the shipping risk until delivery to the buyer or his authorized recipient for legal reasons.

"In Stock" "Shipping time: on request" Means the product is in our warehouse or our partner's remote warehouse. Handling time as usually 3-5 business days.

"Out of Stock" "Shipping time: on request" Means the product is out of stock. Product availability is subject to additional request.

Shipping within EU

Shipping cost is calculated for each order individually, as it depends on the size and weight of the selected product and the place where you want to deliver. We will indicate the shipping cost on your order confirmation.

Shipping worldwide (EU-third country)

All prices in the shop are without shipping fee, unless otherwise stated. When you want to know what the shipping fee will be, make your order and go to the checkout page. Fill in the country where it needs to be shipped to and confirm the order. Our managers will contact you by e-mail and offer the best delivery price.

You may have to ensure that the product can be lawfully imported to the destination country and all laws and regulations of the destination country are observed.

Customs or import duties will be charged after the package arrives in your country. You are responsible for customs clearance. These fees are beyond our control and cannot be predicted. Customs policies vary considerably from country to country. Please contact your local customs authorities for more information.

In this connection, please indicate (pay attention) to the field Invoice address (it may differ from the delivery address). Invoice address - the subject of calculation of customs duties.

Shipment Privacy Policy Note: Please be aware that shipments may be opened and inspected by customs. In addition, we may need to share certain order, delivery, or product information with international shipping companies in order for them to perform customs clearance and comply with the law.

Tracking and insurance

Tracking is available for all our shipped orders. All goods are insured for the value of the invoice in the shipping documents.

7 Final Provisions
The contract language is English. The law of the Federal Republic of Germany.

8 Disclaimer

HELG Automotive GmbH/ dtm-tuning is not affiliated with or endorsed by Audi AG or Audi of America®, Mercedes ®, Porsche ®, BMW ®, Audi ®, BMW ®, Porsche ® Manufacturers registered trademarks are the property of the respective motor manufacturers and it is not our intention to claim any rights or properties relating to these trademarks.

While we are constantly updating, HELG Automotive GmbH/ dtm-tuning is not responsible for errors in pricing on this web site. All prices are only appropriate to the intended market place.

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