Cancellation rights

Cancellation rights (Right of withdrawal)

Conditions in 2021 

(valid from 01.01.2021) 

Right of withdrawal 

(A consumer is any natural person who enters into a transaction for purposes which can be attributed mainly neither commercial nor their independent vocational activity.) 


You have the right to cancel within fourteen days without giving any reason this contract. The revocation period is fourteen days from the date on which you or a third party named by you, other than the carrier, the goods have taken physical possession of. 

To exercise your right of cancellation, you must contact us (HELG AUTOMOTIVE GmbH, Potsdamer str.92, 10785 Berlin, Tel: +49 302 636 79 35 by means of a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract, inform.

You may use the attached model withdrawal form which is however not mandatory. You can fill out and submit the model withdrawal form or another clear statement on our website (see example in bottom this text) . Make use of this opportunity, so we will provide immediately (eg by e-mail) a confirmation of the receipt of such a withdrawal. 

In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline (14 days). 

Effects of withdrawal 

If you withdraw from this contract, we have to repay all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the low-priced type of standard delivery offered by us), immediately at the latest within fourteen days from the date on which we have received your notice of cancellation of this contract.

For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will not be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

Exceptions of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts, unless the parties have otherwise agreed:

– Customer specifications, tailored to personal needs

Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by you (the consumer) is important or which are clearly tailored to your personal needs;

– Inseparable mixing

Contracts for the supply of goods when they were mixed after delivery due to their nature inseparably with other goods;

– Media, unsealing

Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

The European Commission provides a platform for online dispute resolution (OS) ready. You can find the platform:

Withdrawal Form

(If you want to withdraw the contract, please fill out this form and send it back to info(@)

– To


Potsdamer str.92,

10785 Berlin

Tel: +49 302 636 79 35

e-mail: info(@)

Hereby I / we (***) give notice that I / we (***) withdraw from my / our (***) concluded contract for the purchase of the following products (***) / provision of the following services (***)

– Ordered on (*) / received on (*)

– Name of consumer

– Address of the consumer

– Signature of consumer (only in case of message on paper)

– Date


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